Certified Medical Administrative Assistant (CMAA) National Certification Exam FAQs

Administrative Assisting99 Comments

Certified Medical Administrative Assistant FAQ1. What is the CMAA?
The Certified Medical Administrative Assistant (CMAA) is a nationally recognized certification for Medical Administrative Assistants. It demonstrates your ability to perform routine administrative tasks in a physicians’ office or clinic to keep it running efficiently. Medical Administrative Assistants are also known as Medical Office Secretaries and Medical Office Assistants.

2. Do I have to become certified?

Certification is not required to enter medical administrative assistant industry. That being said, certification looks great on a resume and may help employers have more confidence in your skills. It proves that you have the training they are looking for and you will only require minimal additional training.

3. Why should I take the CMAA?
Becoming nationally certified may increase the number of job opportunities, make you eligible for a higher pay scale, and validate your training and expertise.

4. How much does it cost?
The CMAA is only offered through the National Health Career Association (NHA). They administer their tests at testing centers throughout the U.S. The current price to take it is $105. You can register for it at www.nhanow.com.

5. Where can I take the CMAA Exam?
The NHA uses PSI Testing Centers to administer the CMAA exam. You can find the nearest testing center location at https://candidate.psiexams.com/.

6. What does it cover?
The CMAA covers Working as a Medical Administrative Assistant, Healthcare Structure and Organization, Medical Law and Ethics, Healthcare Documentation, Exploring Healthcare Reimbursement, Medical Office Procedures, Medical Office Management, and Practice Finances.

7. Do I need additional study material?
The Career Step Medical Administrative Assistant course prepares students very well for this exam.  Most students are able to pass it on their first attempt without additional study material. If you are worried about the test and would like to purchase additional material, ATI Allied Health offers an online study guide and practice test. You can find more information at http://www.atialliedhealth.com/ati_store/category.aspx?zcid=163.

8. What is the format of the CMAA Exam?
The final exam consists of 110 multiple choice questions. Testing candidates are allowed one hour and fifty minutes to take the exam. The basic breakdown of the exam is 20 items covering risk management, 30 items covering financial procedures, and 50 items covering office procedures.

9. How is the CMAA Exam scored?
The questions in the exam are weighted, meaning some questions are worth more points than others. You must score 390 or better to pass the exam.

Even though certification may not be required, it’s a great way to prove your skills to employers as you’re looking for medical administrative assistant jobs. Prepare for your CMAA exam with Career Step’s Medical Administrative Assistant with EHR training program. Call us now for more details!


Comments
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  1. monica h. collins September 27, 2014

    Hello, I’m a certified medical administrative assistant. I passed the certification exam on 09/26/2014. I’m looking to join an organization and/or association to network with. Do you have any suggestions?

  2. Career Step September 29, 2014

    Hi Monica,

    Congratulations on passing the certification exam! We actually have an entire series of blog posts that talks about the different professional organizations out there. Here’s part 1 to get you started: http://www.careerstep.com/blog/administrative-assisting-news/should-you-join-a-professional-organization-if-so-which-one-part-1

    Best of luck!

  3. Josh Noud September 29, 2014

    My wife has her CMAA through NHA. How do we find out if there are any more state specific requirements in IL. Thanks!

  4. Career Step September 30, 2014

    Hi Josh,

    There are generally very few, if any, state requirements for medical administrative assistants. However, it’s always a good idea to contact your state’s department of health to see if there’s anything specific to your state. Employers also generally list required education and credentials in job postings, which can also give you an idea of what’s expected.

    Best of luck to your wife as she’s starting her job search!

  5. Alissa January 08, 2015

    Do I have to take coursework before taking the cmaa test? Or can I just sign up for it?

  6. Career Step January 09, 2015

    Hi Alissa,

    The National Healthcareer Association would be the best source to check with for definitive answers since they offer the exam, but we don’t believe coursework is required before taking registering for the exam.

    However, the CMAA exam covers Working as a Medical Administrative Assistant, Healthcare Structure and Organization, Medical Law and Ethics, Healthcare Documentation, Exploring Healthcare Reimbursement, Medical Office Procedures, Medical Office Management, and Practice Finances, so you will want to make sure you have a thorough understanding of all those topics before registering.

    Career Step’s program covers all of those things and can be completed in as little as just 3 months. For more information on our training, please visit http://www.careerstep.com/medical-administrative-assistant-with-ehr-career.

    Best wishes!

  7. Teresa January 21, 2015

    I’m getting ready to take the CMAA next week and have obtained the NHA Study Guide. My question is for those who have taken the test, is the test pretty much pulled from their study guide? Didn’t notice any terminology on the test and I didn’t want to waste time studying it if it was not needed and I could devote that time to just studying what is in the study guide.

  8. Career Step January 28, 2015

    Hi Kimberly,

    If you’re just looking for information on taking the CMAA exam, your best bet is to check out the National Heatlhcareer Association’s website (they’re the ones who actually offer the exam). You can find CMAA specific information at http://www.nhanow.com/medical-admin-assistant.aspx.

    If you’d like training before taking the exam, our Medical Administrative Assistant with EHR program is a great choice. You’ll graduate with all the knowledge and skills you need to earn the CMAA certification. You can find more information about this program at http://www.careerstep.com/medical-administrative-assistant-with-ehr-career or contact an Academic Advisor who can provide more information and answer all of your questions at 1-800-411-7073.

    Best wishes

  9. Sheria February 06, 2015

    Hi, I was wondering. I took a 6 week course at Sandhills Community College online and passed. Am I elgible to take the CMAA exam?

  10. Emily February 16, 2015

    I am taking the cmaa test soon but I was wondering if they perform a background check before you are allowed to take it? I have a charge from when I was younger and I am very worried about this.

  11. Career Step February 17, 2015

    Hi Emily,

    As far as we know, they do not.

    Best of luck on your exam!

  12. yessenia February 20, 2015

    Hi. I graduated from medical assistant in 2010. I want to know if its to late for me to take the test to be certified? If I still can where can I study to prepare me for the test? Thanks

  13. Career Step February 23, 2015

    Hi Yessenia,

    The Certified Medical Administrative Assistant (CMAA) exam does not have any previous education requirements, so you should be able to take it without any problem. You can find more information, including links to available study materials on the National Healthcareer Association’s website: http://www.nhanow.com/medical-admin-assistant.aspx.

    Best wishes!

  14. Ashley March 17, 2015

    Hey I was wanting to know is there a limit of times you can take the test if you fail? I am going next Monday and I am super nervous.

  15. Career Step March 18, 2015

    Hi Ashley,

    As far as we know there is no limit on the number of times you can take the exam.

    Best of luck on your exam! =)

  16. Michele Long March 23, 2015

    Hi. I’m taking the CMAA test on Friday the 27th!  I’m a nervous wreck. I used the study guide and took the five tests and scored 80%. I did not study medical terminology and am wondering if I should.

    I plan on passing the test, however, do you have to pay $105 to retake it.  Please answer ASAP

    Thanks

  17. Career Step March 24, 2015

    Hi Michele,

    As far as we know there is not a free retake offer and you would need to pay an additional $105 to take it. However, you should definitely confirm that with the National Healthcareers Association, which offers the exam. You can find their information at http://www.nhanow.com/medical-admin-assistant.aspx.

    Best of luck on your exam Friday!

  18. Latashi April 18, 2015

    Hi!  I am scheduled to take the CCMA test in May. I just took the pretest through atialliedhealth.com. I was wondering is the pretest test similar to the real test that I’ll be taking in May?

  19. Career Step April 20, 2015

    Hi Latashi,

    Unfortunately we’re unfamiliar with the content of that pretest and cannot offer any guidance on the level of preparation it provides. =(

    You may have better luck by contacting atalliedhealth.com directly.

    Best of luck taking the exam!

  20. Breanna Reinemann May 12, 2015

    Hi! I took my exam and passes late 2013. How can I get a copy of my certification if I lost it?

  21. Career Step May 12, 2015

    Hi Breanna,

    You will need to contact the National Healthcareer Association to see what their policies are on re-issuing certificates. You can find their contact information here: http://www.nhanow.com/contact-us.aspx.

    Best wishes!

  22. Lisa May 15, 2015

    Hi,

    I have worked in the medical field for 11yrs and I was wondering to sit for the cmaa exam, do I have to go to a program for Certified medical administrative assistants or can I simply sit for the exam?

  23. MEME May 22, 2015

    I am planning to take the CMAA exam after I finish coursework. Is it not necessary to have work experience before I take exam? I want to make sure for that.

    Thanks

  24. Ashley May 24, 2015

    I just completed my coursework through Career Step for CMAA and CEHR. Do I have to take both certifications at one time? Or is it two separate occasions?

  25. Career Step May 26, 2015

    Hi Meme,

    As far as we know, the National Healthcareer Association has no experience or education requirements for the CMAA exam. You can find more information and contact details for them on their site: http://www.nhanow.com/medical-admin-assistant.aspx.

    Best of luck on the exam!

  26. Career Step May 26, 2015

    Hi Ashley,

    You would take the two exams separately. More information on registering for each exam can be found on the National Healthcareer Association’s site. CMAA details are here: http://www.nhanow.com/medical-admin-assistant.aspx and CEHRS details are here: http://www.nhanow.com/health-record.aspx.

    Best wishes!

  27. April June 02, 2015

    Hi. I have a medical administrative assistant diploma and thinking taking the certification but the money is tight right now. What books do you recommend to prepare for the exam? Thanks.

  28. Davina Floyd June 03, 2015

    I got my medical administrative assistant diploma in 2013 and I have been doing CNA work for 10 years but have decided I want to take my CMAA exam is there anyway anyone that can give me helpful hints on the books I need to study with or where I can go for a study guide and answers. I appreciate any information!!! Thanks

  29. Instructor Craig Laursen June 04, 2015

    Hi April!
    The best study resource is the official study guide published by the NHA. Many Grads have given this feedback after taking the exam.
    Good luck!

  30. Instructor Craig Laursen June 04, 2015

    Davina,
    I recommend a good couple of weeks of study from the official study guide. It is available on the NHAs website - NHAnow.com

  31. Sharon Stone June 11, 2015

    are there any specific training manuals for CMAA’s and if so where do I get one? also why is it when I look this profession up all I come up with is this article or site and information on construction manager in training

  32. Instructor Craig Laursen June 12, 2015

    Hi Sharon,
    You can purchase the official study guide through the NHA at nhanow.com. I have heard a lot of good feedback about the study guide from Graduates who have taken the CMAA.
    Best of luck!

  33. Emily Huynh June 13, 2015

    Hi. I am already in healthcare field for 8 years as MAA /WC coordinator, and now currently Business office Assistant in Ortho practice. I also have BA in healthcare administrative management. I want to advance my career but a lot of places do require at least 2 years as supervisor or manager. I have none. I realized you do have exam for medical office manager for too. Do you think I should take the exam and it will help me to get in or what should I do?

  34. Vickie Lawrence June 26, 2015

    I would like to pursue my CMAA. I received a diploma in Medical Administrative Assisting over 20 years ago and have been working in healthcare since then. What requirements are there to take the CMAA and what material can I use to prepare for the certification. I welcome any help or suggestions.

    Thank you.

  35. Instructor Craig Laursen June 29, 2015

    Hi Vickie,

    You can check out the requirements to take the exam at NHAnow.com. With your background you shouldn’t have any problem sitting for the test.

    For test prep I would recommend purchasing the official study guide from the NHA. I’ve received some really great feedback from students that have used the study guide as their primary test prep resource.

    Good luck!

  36. judith July 12, 2015

    Hi, I recently took the CMAA test and passed in May. I’m a little confused as to what steps I should take afterwards. I seen on a package to complete CE credits.. I’m not really sure as to what that is, or can I just start applying for jobs being that I received my certificate? please help smile

  37. Karren July 26, 2015

    hello, im karren. and i currently just graduated from Ashworth College Distance Learning, but they didn’t have no clinicals internship after completing the courses. and i was wondering how do i go by getting certified? could you please help me, thanks.

  38. Mimi August 13, 2015

    I wanted to know once I take the Cmaa test in New York and pass . If I wanted to move out of state would I have to take it again for that state I move to get a job there ?

  39. may August 13, 2015

    Hi, i took my medical admin.assitant in career step online school 2013 and got my diploma, is it possible to have a job without taking the exam to be certified? Thanks..

  40. Graduate Support August 14, 2015

    Mimi,

    The examination is a national test, and is good throughout the country.

  41. Natalia August 22, 2015

    Hi, I am currently CCMA and about to take my CMAA this week. I’m interested on getting the CEHRS but I’m not sure if I need to go back to school or can I just take the test. Any advise will help. Thank you.

  42. Instructor Craig Laursen August 24, 2015

    Hi Natalia,
    The CMAA and CEHRS have a lot of overlapping competencies. I would recommend at least purchasing the CEHRS study guide and comparing the NHA’s detailed test plans for the two exams. Your comparison should give you a good idea of what areas you would need further study before sitting for the CEHRS.

  43. jessica August 28, 2015

    I payed to take the certification test 1 year ago,but did not take it due to my job requiring me not to be certified. I am now starting a new job that does require us to be certified. Do I need to re pay for this test??

  44. Graduate Support August 31, 2015

    Jessica,

    What examination did you set up? I would contact the organization you purchased the test with. They would be able to let you know the policy they have set up.

    Once again, we would recommend you calling the organization you set up the certification with.

  45. Elisa DeSantis September 09, 2015

    Need address and phone number to nearest CMAA test site for Fort Myers, FL area.

  46. Heather Robertson September 10, 2015

    I just completed and passed the certification exam. I’m now a CMAA…what are my options for positions of employment? Thanku

  47. Graduate Support September 10, 2015

    Elisa and Heather,

    You are welcome to contact graduate support, and we can assist you.

    You can email us at .(JavaScript must be enabled to view this email address)

  48. Lakesha Land September 11, 2015

    I want to know where to take an exam for cmaa in Newark De.

  49. Instructor Craig Laursen September 16, 2015

    Hi Lakesha,

    You will need to visit the NHA site for that info. The link is
    http://www.nhanow.com/certifications/medical-administrative-assistant

  50. Layfeeta September 25, 2015

    I wanted to know am i still active as a CMAA , i don’t have my license number

  51. Graduate Support September 28, 2015

    Layfeeta,

    You are welcome to contact graduate support, and we can look into your student file to check.

    You can email; .(JavaScript must be enabled to view this email address)

  52. Nunu October 14, 2015

    I have a question I am currently in college getting my degree in Medical Office Administration is this the same thing if I take the test like is Medical Administration assistant the same thing as Medical Office Administration is my question. If so could I still take this test I have a criminal background and I want all the education I can get to show I am a good person and trying to turn my life around and become something in life. So I was wondering will my A.S. be just fine or could I add this on by taking the exam. Is this the same thing or different like if I am getting my degree would I not need to take this?

  53. Instructor Craig Laursen October 21, 2015

    Getting a degree is a great accomplishment. Getting certified is just another way to show employers you are knowledgeable and well trained for the field. You will want to show both your education (no matter how you obtained it) and your certification on your resume. Our Medical Administrative Assistant online course is not for a degree, but focused on the material needed to pass the CMAA. If your coursework for the A.S. is similar, then you will be ok to take the exam.
    I would suggest looking at NHAnow.com to see their requirements to take the test and look into official study materials. We have had many grads tell us the study guide is very helpful.
    Good luck!

  54. Tamara Stark October 22, 2015

    I was trying to find out if I could still take the CMAA exam if I went to school in Georgia but now live in Chicago, would the testing be the same.

  55. Shakeeta Cromer October 26, 2015

    Hi I am a new up and comer I be finished school this November 2015 and I would like to know what can I do and how I can get a step ahead to get my CMAA and how do I receive my certification book.

  56. Instructor Craig Laursen October 27, 2015

    Tamara - Yes, you can take the test where you live now. The CMAA is the same nationwide.
    Good luck!

  57. Instructor Craig Laursen October 27, 2015

    Hi Shakeeta,
    Not sure what you mean by “certification book” but I would recommend getting the official CMAA study guide. It is available through NHAnow.com.

  58. Sharon Green November 03, 2015

    Hi I graduated from Everest University College in 2011 for Medical Administration Assistant.  I didn’t find employment in this field I did do externship at a Chiropractic Office.  I want to still get certified maybe my chances will be better.  Right now I’m going to graduate from Everest my course is Business Applied Management I get my Associates Degree November 19,2015.

  59. Nely reyna December 09, 2015

    Hi there I’m about to take my cmaa and am a little nervous..is all multiple choice or is there question you have to answer?

  60. Instructor Craig Laursen December 10, 2015

    Hi Nely,
    The exam is all Multiple choice and True/False. You can see an explanation of the details of the exam at NHAnow.com
    Best of luck!

  61. Traci January 02, 2016

    I’m almost done with my Medical Assistant course and I’m going to take the certification exam and I’m having some problems with finding a place that is close to me, do you know of one that is close to Uhrichsville, Ohio zip code is 44683. When I looked on your home page it just shows international it did not show any for Ohio. I’m just trying to figure out where I would go for my testing.

  62. Kaci January 03, 2016

    Does this site offer colleges that offer the cmaa exam or are accredited so that I would be eligible to take it? Also, do you have to have an associates to take the exam or would a certificate suffice?

  63. Career Step January 05, 2016

    Hi Kaci,

    Career Step offers a Medical Administrative Assistant with EHR course that will prepare you to take the CMAA exam. You can find more information on this program here:

    http://www.careerstep.com/medical-administrative-assistant-with-ehr-career

    Best wishes!

  64. Instructor Craig Laursen January 05, 2016

    Traci,

    The NHA contracts with testing locations nationwide to proctor the certification exams. For more info on testing, including locations near you, visit NHAnow.com.

    Best of luck!

  65. Mangi January 09, 2016

    Hi, I have signed up the CMAA test with NHA/ psi. I wanted to if the practice test offered through ATI are similar to the actual test?

  66. Instructor Craig Laursen January 12, 2016

    Hi Mangi,

    Yes, they are similar to the types of questions you will see on the exam. They are definitely not the same questions, but they will cover the same topics.
    I have had some great feedback from grads about both the study guide and the practice tests.
    Best of luck!

  67. Denise February 11, 2016

    I am halfway through the courses and was wondering if I could take the certification now. I also wanted to know if you failed the test how many more times can you take it.

  68. Instructor Craig Laursen February 16, 2016

    We definitely recommend finishing the coursework and doing some test prep before you take the certification exams. You can take the exam as many times as you would like but you have to pay for each attempt.

  69. Shweta February 18, 2016

    Do you need a Bachelors degree to get the certification for Medical Administration assistant?

  70. Career Step February 18, 2016

    Hi Shweta,

    You can get your certification even without a Bachelor’s degree. You can get in touch with an Academic Advisor at 1-800-411-7073 to learn more.

    Best wishes!

  71. Denise March 03, 2016

    I recently passed my CMAA exam and was wondering what grade I received? What exactly does the 390 represent? I scored well over 400 but not sure what that’s equivalent to.? Is there a way to know what your numbers exact score is? Thank You.

    Hi Denise,

    Career Step does not administer, grade, or have scores for the CMAA exam. It is administered by the National Healthcareer Association (NHA). You will need to contact them directly for more information on your score. You can find their information at http://www.nhanow.com/.

    Best wishes!

  72. Trish March 31, 2016

    Im a single mom tired of working in an industry I hate..before I register, what is the realistic pay scale of a CMAA with no prior medical experience.  I know I can do it, I am passionate about all things medical.  I want to make sure we can survive on the income in California.

    Thank you.

  73. Craig Laursen April 04, 2016

    Hi Trish,
    The nationwide average for MAA’s is $34.000 right now. That is based on the latest info from the Bureau of Labor Statistics.
    Have a great day!

  74. Ryan B April 22, 2016

    There is going to be a CMAA Exam administered on May 13. Is this the only day that I can take it since that is the only date available on the application? Also, if it became impossible to take the exam on that date because I will be out of state, is it possible to take it from there, maybe at some PSI center nearby?

  75. Graduates April 26, 2016

    Hi Ryan,

    Thanks for your question. The CMAA examinations are giving throughout the year. The dates listed will be the times you are able to take the test. You can take the test at any location throughout the country no matter where you are. If you will be out of your state, you can check the locations in the area you will be.

    Best wishes!

  76. Gina flores June 16, 2016

    How long is the CMAA valid?

  77. Career Step June 22, 2016

    Hi Gina,
    Thank you for your question! The CMAA is a 2 year certification and has to be renewed by taking 10 CEUs and paying a fee every 2 years. Hope this helps!

    Best wishes!

  78. star gathings July 19, 2016

    if I have taken the NAHP exam could i still take this exam i pass the other and is certified through them

  79. Brenda July 19, 2016

    Hi. Just wondering, I have my diploma in Medical Administrative Assistant with Insurance and coding emphasis. I finished in December of 2012 is there a time period for getting certified?

  80. Tiaira July 28, 2016

    I have my CNA I was looking for colleges to get some type of training would I need classes in order to take the exam

  81. John Hill August 02, 2016

    I aquired my Medical Assistant certification a few years ago. Im currently trying to find a copy of that document and failing to do so, because the school that I went to, has since been shut down. Any info in regards to this situation would be greatly appreciated. I haven’t used my education because I have been a stay at home father and now I am looking to get back into the work force.

  82. Career Step August 11, 2016

    Hi John
    We would suggest contacting the certifying body to get a copy of your certification document.

    We hope this helps and best wishes!

  83. Career Step August 15, 2016

    Hi Star,
    The NAHP certification is through a different certifying body than what we go through. If you are taking the CMAA or the CEHRS, we would recommend contacting the NHA directly about meeting qualifications.

    Hope this helps!

  84. Career Step August 15, 2016

    Hi John,
    We would suggest contacting the certifying body where you received your MA certification to get a copy of the document.

    Best wishes!

  85. Career Step August 15, 2016

    Hi Brenda,
    There are no restrictions. I would recommend purchasing the official study guides through the NHA (nhanow.com) to help you review, refresh, and prepare for the exams.

    Hope this helps!

  86. Career Step August 15, 2016

    Hi Tiaira,
    CNA certification and licensure is regulated at the state level. I would recommend going online an searching for CNA prep materials or courses in your state.

    Best of luck!

  87. Myla Kinchelow August 30, 2016

    Do I have to havevall my externship hours done before I take the certification test

  88. Graduates September 01, 2016

    Myla,

    Once you have completed Career Step’s course, and reached graduate status you are eligible to take the national certification.

    Hope this helps and best wishes!

  89. Savannah October 07, 2016

    I am wondering if I take a class to get my medical administration assistant diploma, is there jobs out there that would hire you with just that, until I have the money to take the (CCMA) and get certified. Thanks.

  90. Career Step October 10, 2016

    Hi Savannah,
    That’s a great question! Certification is not required to enter medical administrative assistant industry. However, becoming nationally certified may increase the number of job opportunities, make you eligible for a higher pay scale, and validate your training and expertise.

    Take a look at indeed.com, monster.com, careerbuilder.com and any other career website to see what administrative assistant positions are available in your area and what they are requiring as far as certification.

    Hope this helps!

  91. Susan October 17, 2016

    I know you need to get at least a 390 to pass the CMAA but what is the score range meaning what’s a perfect score ?

  92. semone October 20, 2016

    So i received a medical administrative assistant certifcation in 2011 its expired in 2013 how exactly do i reinstate my certification

  93. Sha'nice Dave November 16, 2016

    My Certification has expired can I take a test to get recertified….I am currently in school for BS in Healthcare services Administrative Management.

  94. Career Step November 21, 2016

    Hi Semone,
    Thanks for your question!
    If you need to renew or reinstate your CMAA certification, take a look at NHA’s website here: http://www.nhanow.com/certifications/renew-or-reinstate-certification

    Hope this helps!

  95. Career Step November 21, 2016

    Hi Sha’nice,
    Thanks for reaching out to us! In order to renew or reinstate your CMAA certification, check out NHA’s website here: http://www.nhanow.com/certifications/renew-or-reinstate-certification

    Hope this helps!

  96. Career Step November 22, 2016

    Hi Susan,
    We apologize for the delayed response. We reached out to the NHA for an answer to your question and it took some time before they got back to us.

    The scores range between 200 and 500.

    A score of 500 is a perfect score. The passing score is 390.

    I hope that helps! Please let us know if you have any further questions or concerns. You can contact us at 1-800-411-7073 or .(JavaScript must be enabled to view this email address)

  97. Nytosha December 03, 2016

    Of I recertified yesterday and my recertificatiom status says it’s being audited do you know of I went wrong somewhere?

  98. Monica December 05, 2016

    I passed my cmaa test with nha with a score of 414 I do recommend that you guys study study study crossing my fingers for job

  99. Randy December 06, 2016

    Hi Nytosha,

    AAPC randomly audits those that have a certification through them. 

    Best wishes!
    Randy Johnson
    Career Step Instructor


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