What is A Medical Administrative Assistant?

Administrative Assisting3 Comments

Career Step provides a quick look at the role of Medical Administrative Assistants.
You are enrolled or considering enrolling in a course that will train you to become a great medical administrative assistant (MAA). As you take this step it is important to know exactly what an MAA is and does.

Most have heard of a medical assistant who takes you back to see the doctor, draws blood, or gives shots, and others have heard of an administrative assistant, but when you put the two of these together, you get a medical administrative assistant (which we will refer to as MAA from here on out because it is such a long name!) Other titles for this position include medical receptionist, medical secretary, medical office administrator, front desk secretary, medical office secretary, medical office assistant, medical front office clerk, or medical scheduler. You could also switch out “medical” for “hospital” or “dental” for any of these titles. As you can see, there are many different positions and titles you may apply for. Although there are many names, most have the same or similar responsibilities. We hope our course will prepare you to be successful in each one.

As an MAA, you will have a wide variety of responsibilities depending on what type of office you work in and the individual office practices. Most MAAs perform routine administrative and clinical tasks to help keep a physicians’ office or clinic running efficiently. You might review and reply to correspondence, coordinate collections, prepare reports, keep records, answer calls, schedule appointments, greet patients, maintain files, update patient charts, transcribe dictation, order supplies,  and help with insurance and billing. You must also know basic office duties, such as faxing, printing, and copying.

As an MAA, you will often be the first point of contact for patients or clients, so it is important to be professional, friendly, and efficient. A good medical administrative assistant is very valuable. You will want to maintain a well-organized, clean, and efficient office. If not well-maintained, patients may lose their confidence in the medical office, staff, and doctors, and they may seek care elsewhere. It is often the MAAs’ responsibility (among many other duties of a medical assistant) to create and maintain a welcoming environment and to ensure that patients have a good experience from the moment they enter the office.

A career as a medical administrative assistant can be very fulfilling! If this sounds like what you are looking for, you are headed in the right direction!

Leave a comment below »

  1. michelle November 15, 2012

    i just enrolled this. i hope my brain can take this course….

  2. Hannah wright April 07, 2014

    Very interested in this and looking for a good school to go to for this, hope this can help me out smile

  3. Career Step April 09, 2014

    Hi Hannah,

    I’ve passed your information on to our Academic Advisors and someone should be contacting you shortly to provide more information about our Medical Administrative Assistant training.

    Best wishes!

  4. Genesis July 11, 2015

    I was wondering if medical administrative assistants have to wear scrubs ?

    I was a to work in the medical field but not much interactions with patients?

  5. Instructor Craig Laursen July 14, 2015

    Some clinics will have their front desk personnel wear scrubs but not all of them. Dress code really depends on the office you work in.
    You will likely interact with patients - scheduling appointments, preparing and explaining forms, collecting copays - the interaction will NOT be clinical, however. Your scope of practice will be administrative rather than working directly with patients health issues.

  6. Marla Gould December 08, 2015

    I am in my first semester of MAA and my only problem is I do not know how to do certain lessons on the computer. My next step was and is to take free classes at my public library which I do every Saturday. If it is the last thing I do on this Earth I am going to learn this and be proud to greet my patients as well as help the Doctor take care of them.



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