Tech Troubles?
Posted on 06.10.2015
Ever run into an issue with your computer after CareerStep’s business hours?
CareerStep provides technical support to our students during business hours; however, what if you are working during a weekend, a holiday, or sometime in the middle of the night and need assistance? You can always send an email or leave a voicemail and wait for the work week to begin, the holiday to close, or for the sun to come up to receive a response. Or you could use the NEW technical support tree.
This additional feature has being created to provide students with additional support in another format. It is particularly exciting because it makes it easy for you fine viable solutions to the issue at hand. It is a self-serve type of service, similar to some grocery stores’ self-check option. Our technical support tree is still a work in progress and is not yet fully operational, but we are so excited to show you some of the beginnings.
Lists of common questions and issues are shown in the tool, and once a few options have been selected to clarify the issue, specific steps and instructions are given to demonstrate how to solve the issue. Several visual step-by-step instructions are also being developed to provide clarification to the steps since it is always nice to “see” the steps clearly.
I am trying to login into my course to work on it. It only comes up to the home page and it is blank. The address says home.careerstep.com and a whole bunch of numbers and letters after it. I need this problem fixed. I have already restarted my computer and the internet works fine. The problem is on your end and it needs to be fixed pronto.
Christie, I apologize for the problems you experienced logging in. Everything should be fixed and working at this point. Please call technical support if you experience any other technical issues at 888-657-5761 or email techsupport@careerstep.com. They should be able to get back to you quickly.
Are you able to login to CareerStep on your moblie phone? I keep trying to but it brings me back to the login screen after Ive entered in my info.
Thanks!
I can’t access my dental sources when I log in.
Cant log into my account, all it does is load
I am unable to get back into my program. the system was upgraded yesterday evening and I was locked out. I am unable to continue my program.
I cannot login into my account to complete my course. It just loads and loads, bit I can’t get in!
I’ve not had any luck getting started on my program. I have tired to log in with my lap top as well as two cell phones one android other iPhone and the page allows me to type in my log in information but either just loads, has a white screen or says my email isn’t correct. I have payed and I can’t even start my classes.
Ladonna, have you reached out to our Technical Support Team at 1-888-657-5751? They will be able to help you.
im trying to log in and all its doing is loading i cant get to my dashboard
Have you tried calling our Technical Support Team? You can reach them at 1-888-657-5751.
I just received my new laptop through the program and am trying to log in so I can do my coursework and it just continues to load and load without actually signing me in.
Oh no! Sorry to hear that MaKayla. Please give our Technical Support Team a call at 1-888-657-5751 so they can help you.
I’m trying to log in on my computer and am pretty sure i registered with this email. However, it keeps telling me that it isn’t a valid email.
Have you called our Technical Support Team at 1-888-657-5751? They will be able to help 🙂
I have “successfully “ reset my password but when I enter it in to open the course, it’s says permission denied. Is it because I need to pay? I have not logged in for quite awhile.
Alysa, give our Learner Success Team a call at 1-888-657-5752.