Physical Therapy Office Professional Program Outline
Game-changing online training will give you more career options.
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Overview
This program sets you up to earn not one but two crucial certifications: Certified Electronic Health Record Specialist (CEHRS) and the Certified Medical Administrative Assistant (CMAA). You’ll gain physical therapy equipment knowledge, office management skills, and electronic healthcare record know-how, making you an ideal addition to any physical therapy or medical office team. If you’re ready to broaden your horizons, don’t snooze on signing up for the CareerStep Physical Therapy Office Professional program.
Program Timeline
With a commitment to full-time study, you can be ready to take the physical therapy receptionist certifying exams in 12 months or less. †
384 online training hours
13 individual courses
12 months of full access
Study Format
CareerStep training programs cater to you—no bending over backward to fit a fixed course schedule into your busy life. This fully online physical therapy office professional program is available 24/7, so jump in and complete the courses whenever (and wherever) works best for you.
Learn from home (or anywhere)
Study online (anytime)
Support
We’re always here to help. Our support teams are available to answer any questions you have, whether they’re about hardware requirements, course content, exams, or interview etiquette.
1:1 support
Phone, live chat, and email
Physical Therapy Office Professional Program Courses
Our 384-hour outline is divided into 13 courses which include simulations, demos, and exam prep.
Program Orientation: Physical Therapy Office Professional
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Prepare to initiate the Physical Therapy Office Professional program.
Computer Fundamentals
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Help learners gain a solid foundation of digital technology knowledge and skills that can be applied in everyday life as well as in any career or profession.
Microsoft Office 2019: Essentials
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Explore features that the latest version of Microsoft® Word, Excel, and Outlook has to offer at a foundational level.
HealthCare Foundational Knowledge and Basic Science
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Summarize the medical assisting profession.
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Translate medical terminology using abbreviations, word building, and important terms.
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Explain how nutrition knowledge relates to health and disease.
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Identify the role psychology plays in dealing with patients and their behavior.
Comprehensive Electronic Health Records
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Demonstrate how patient records are used and regulated.
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Complete tasks required for scheduling patient appointments.
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Clinical information reporting.
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Apply basic coding for reimbursement claims.
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Revenue cycle and financial reporting.
Medical Administrative Assistant
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Describe the differences between common healthcare delivery models.
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Describe the types of services typically offered in medical offices, including general and specialty services.
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Define ancillary services and alternative therapies.
Communication and Customer Service in the Healthcare Office
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Identify the various types and styles of communication used in a healthcare office.
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Review how verbal, non-verbal, and written communication skills contribute to patient experience and outcome in a health care office.
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Identify professional communication techniques for a healthcare office, including interviewing techniques and use of medical terminology and patient-accessible language.
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Explore modified communication for patients with special considerations.
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Outline protocols for providing customer service for a health care office.
Law, Liability, and Ethics for Healthcare
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Describe the structure of the healthcare industry and how it relates to the medical office profession.
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Identify law and regulations related to the healthcare workplace.
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Describe how law flows from the constitution to the courtroom.
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Identify criminal acts and intentional torts.
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Recognize what makes a contract and who can contract.
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Identify medical malpractice and other lawsuits.
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Explain the characteristics, ownership, and confidentiality of the health record.
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Recognize the importance of the laws and ethics of patient confidentiality.
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Explain professional ethics and how they apply to patients.
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Recognize ethical issues surrounding the beginning of life.
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Recognize ethical issues surrounding death and dying.
Comprehensive HIPAA
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Describe HIPAA basics.
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Understand the HIPAA Security Rule.
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Describe the HITECH Act.
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Explain regulations for business associates.
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Summarize HIPAA documentation and training.
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Review applied HIPAA security for healthcare professionals.
Administrative Office and Procedures
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Describe the capabilities, self-management, and ethical outlook expected of today's administrative professionals.
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Describe the focus on teamwork and customers in today's workplace environment.
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Summarize best practices for organizational communication.
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Summarize best administrative practices related to record management, travel, and finances.
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Summarize the best practices around employment and leadership that lead to career success as an administrative professional.
Grammar and Writing Skills for the Health Professional
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Explore and apply the basics of grammar that is needed to communicate effectively.
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Gain and apply knowledge on the building and linking of all the basic grammar into sentences.
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Review and apply punctuation and paragraph building skills when writing for the healthcare professional.
Foundations of Physical Therapy
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Describe the necessary foundations for becoming a physical therapy aide.
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Describe the basic structure and functions of the human body, with particular emphasis on the anatomy and physiology of the musculoskeletal system.
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Explain how physical therapy can be used to treat common medical disorders.
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Summarize the best practices for patient preparation used by a physical therapy aide.
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Summarize the various types of physical therapy modalities.
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Explain how to pursue a job in the field of physical therapy.
Program Completion: Physical Therapy Office Professional
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Prepare to take next steps for program completion.
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Physical Therapy Office Professional Certifications
Once you complete the physical therapy office professional course, you’ll be set to take the CEHRS and CMAA national exams and earn the respective certifications, qualifying you for countless front-desk and PT roles.
Certified Medical Administrative Assistant (CMAA)
Validate your expertise in administrative tasks with the CMAA credential from the National Healthcare Association.
Certified Electronic Health Records Specialist (CEHRS)
Once you complete the program, you’ll be set to take the CEHRS national exam, which will deem you a certified electronic health records specialist.
Documents
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