Veterinary Receptionist Certificate Program Outline
A virtually fail-proof path to a new career.
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Overview
Our veterinary receptionist courses are the quickest, simplest way to turn your love of animals into a steady paycheck and cuddly new career. Our training is current and comprehensive because it’s developed by industry professionals with years of real-world experience, and in collaboration with our large employer partners. Visually rich course materials include lots of images and videos, learning games, and practical exercises to help you rapidly learn all the new concepts.
Program Timeline
Our Veterinary Receptionist Program is designed for you to tackle at your own pace. No strict deadlines. No rigid schedule. Move through your training at a pace that fits both your life and learning style.
Best of all, you can begin your training as early as today.
8 months of program access
Same day career training access
Study Format
24/7 web access gives you the freedom to study however, wherever, and whenever you want.
Learn from home (or anywhere)
Study online (anytime)
Support
Learning online doesn’t mean learning alone, because we’re with you every step of the way. Real people—dedicated trainers, a technical support team, and career advisors—are all committed to your success, from pre sign up to post completion.
One-on-one support
Phone, live chat, and email
Veterinary Receptionist Certificate Courses
Our online veterinary receptionist training is divided into 10 courses, which cover everything from translating medical terminology to customer service skills in a healthcare office setting. Click the modules below to see exactly what you’ll learn.
Program Orientation
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Identify the elements, expectations, and requirements of the program.
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Navigate the program using the pages, menus, and buttons provided.
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Use the program tools, including the study planner, grade book, and completion report as well as learn how to connect with CareerStep via phone, email, forums, chat rooms, and social media.
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Identify and use program resources.
Digital Technology
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Have a basic understanding of the internet and evaluated hardware
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Understand and be able to use various programs and apps
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Be able to explain privacy and digital security in digital technology
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Describe the fundamentals of input and output
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Have an understanding of network devices
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Use technology to help you find a career
Microsoft Office 2019: Foundations Course
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Explore, interact, and apply Microsoft Word features and functions at the beginner level.
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Explore, interact, and apply Microsoft Excel features and functions at the beginner level
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Understand the basic Microsoft Word and Excel software features through experimentation, critical thought, and personalization skills.
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Engage in real-world scenarios to reinforce basic critical skills when using Microsoft Word and Excel in an educational or professional setting.
HealthCare Foundational Knowledge and Basic Science
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Summarize the medical assisting profession.
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Translate medical terminology using abbreviations, word building, and important terms.
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Explain how nutrition knowledge relates to health and disease.
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Identify the role psychology plays in dealing with patients and their behavior.
Business Writing
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Identify appropriate methods of communication in a variety of situations.
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Apply all steps of the writing process to create professional documents, including pre-writing, organizing, writing, and editing.
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Create professional and accurate letters, memos, and emails, and identify the qualities of professional communication, modern communication trends, etiquette, and professional document formatting.
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Identify and use program-specific resources.
Veterinary Assistant Foundations
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Demonstrate basic knowledge of medical words, inclusive of prefixes, roots, suffixes, and abbreviations.
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Demonstrate knowledge of medical words and abbreviations related to pharmacology.
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Identify and classify the major structure and organs of animals.
Medical Administrative Assistant
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Describe the differences between common healthcare delivery models.
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Describe the types of services typically offered in medical offices, including general and specialty services.
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Define ancillary services and alternative therapies.
Communication and Customer Service in the Healthcare Office
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Identify the various types and styles of communication used in a healthcare office.
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Review how verbal, non-verbal, and written communication skills contribute to patient experience and outcome in a health care office.
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Identify professional communication techniques for a healthcare office, including interviewing techniques and use of medical terminology and patient-accessible language.
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Explore modified communication for patients with special considerations.
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Outline protocols for providing customer service for a health care office.
Medical Laws and Ethics
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Apply a basic understanding of medical law to a medical office setting.
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Use common types of medical consent and contract forms. Recognize common types of medical malpractice and explain the role of available insurance policies in preventing and defending against claims.
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Apply basic medical ethics guidelines in a medical office setting.
Program Completion
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Prepare to take the next steps after program completion.
Show more modules
Veterinary Receptionist Certifications
CareerStep’s online Veterinary Receptionist training covers the knowledge and skills you need to successfully sit for industry-recognized certification. We want to support our learners in securing the certification that fits based on your career goals and current job requirements. Your training includes an exam voucher and prep package for the CMAA certification – a significant value add of several hundred dollars.
Certified Medical Administrative Assistant (CMAA)
Validate your expertise in healthcare administrative tasks with the CMAA from the National Healthcareer Association.
Documents
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Call (800) 411-7073
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