The Help Desk Technician Program
Learn how to help internal teams troubleshoot hardware and software issues.
You’ll always speak with a real human.
Our Career Advisors know their stuff. And they’re super nice.
Online Career Training: A Tiny Investment for Infinite Success
You’re busy. You’ve got bills to pay. And you need stability. With one small investment, you could find the peace of mind, salary, and job satisfaction you’ve been looking for. The best part is that you could take the first big step right now.
392 Online Training Hours
12 Months Program Access
$55,510 Average Annual Salary*
Unleash your full potential for a more fulfilling life and career. We’ll help.
Is This Program Right for You?
Aspiring IT professionals often find themselves learning the ropes working as a help desk technician—it’s a valuable steppingstone that leads directly to other roles that require technical knowledge. But soft skills are important, too. Think: empathy, communication, stress management, and patience.
If you love working with computers and helping others solve critical problems, this is an exciting career path.See full job description >>
3 Reasons to Complete Your Help Desk Technician Training With CareerStep
Train on your own terms.
With 24/7 access for 12 months, you can move at your own pace, training only when and where is best for you.
Get end-to-end support.
Our dedicated Learner Support teams back you from sign-up all the way through completion—and beyond.
Learn critical skills.
This program is specifically designed by experts in the field with extensive knowledge, so you can trust the skills you learn are critical to your job success.
1. Start today.
Begin your training (and transformation) right now.
2. Learn your way.
Complete your training on your own terms.
3. Get hire-ready.
Prepare to take valuable certification exams.
Ready to Dive In?
Sign up online now to start the Help Desk Technician program.
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Our program is built specifically to help you learn the skills you need to build a foundation as a trusted IT professional.
- > 12 Month Program Access
- > 1 Exam Voucher
- > Self-Paced Study
- > Anywhere, Anytime Learning
- > 1:1 (Human) Support
What You’ll Learn
This program is bursting with content that will help you learn the skills most employers consider essential when hiring help desk and IT professionals.
Get a crash course in the basic tech skills you can use in both casual and professional settings.
Technical Writing Basics
We’ll cover all the best practices for crafting excellent support documents.
Soft Skills Development
Learn how collaboration, communication, and adaptability play just as big of a role in your success as technical skills.
Get an overview of the entire Microsoft Office suite: Word, Excel, PowerPoint, and Outlook.
Help Desk Technician Program FAQs
How long does help desk technician training take?
This course is designed for 392 online training hours—all of which are broken out across eight individual courses that cover a wide range of topics. You also get 12 months of full program access so you can move at whatever pace works best for you.
How much do help desk technicians make?
The market generally favors individuals with strong technical skills, and while this is an entry-level position, your earning potential is nothing to scoff at: Burning Glass spots the average salary at $55,510 per year.*
What’s the job market like for help desk technicians?
Like most roles in the healthcare industry, the need for qualified help desk technicians is experiencing steady growth at a 9% increase over the next ten years—according to Burning Glass.*
What does a help desk technician do?
Qualified help desk technicians generally install new technologies and teach users how to operate them. They also provide technical support for individuals across an entire organization and maintain operating systems.
Training People Trust
Get Trained. Get Hired.
This program includes unparalleled training, career support, and coaching. It’s a faster, cheaper alternative to traditional schooling.
$4,299 for full program accessOr call now: 800-411-7073 >>
Need a Hand With the Fee? We Got Your Back.
Paying up front is the best way to demonstrate your financial prowess, but sometimes you need some wiggle room. That’s why we offer payment plans.
The My Career Advancement Account (MyCAA) program offers funding for eligible military spouses. You could take the program without glancing at your bank account.