The Help Desk Technician Program

Learn how to help internal teams troubleshoot hardware and software issues.

You’ll always speak with a real human.
Our Career Advisors know their stuff. And they’re super nice.

The Help Desk Technician Program

Learn how to help internal teams troubleshoot hardware and software issues.

You’ll always speak with a real human.
Our Career Advisors know their stuff. And they’re super nice.

Online Career Training: A Tiny Investment for Infinite Success

You’re busy. You’ve got bills to pay. And you need stability. With one small investment, you could find the peace of mind, salary, and job satisfaction you’ve been looking for. The best part is that you could take the first big step right now.

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    392 Online Training Hours

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    12 Months Program Access

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    $55,510 Average Annual Salary

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Unleash your full potential for a more fulfilling life and career. We’ll help.

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3 Reasons to Complete Your Help Desk Technician Training With CareerStep

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Train on your own terms.

With 24/7 access for 12 months, you can move at your own pace, training only when and where is best for you.

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Get end-to-end support.

Our dedicated Learner Support teams back you from sign-up all the way through completion—and beyond.

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Learn critical skills.

This program is specifically designed by experts in the field with extensive knowledge, so you can trust the skills you learn are critical to your job success.

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1. Start today.

Begin your training (and transformation) right now.

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2. Learn your way.

Complete your training on your own terms.

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3. Get hire-ready.

Prepare to take valuable certification exams.

Ready to Dive In?

Sign up online now to start the Help Desk Technician program.

What You’ll Learn

This program is bursting with content that will help you learn the skills most employers consider essential when hiring help desk and IT professionals.

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The Fundamentals

Get a crash course in the basic tech skills you can use in both casual and professional settings.

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Technical Writing Basics

We’ll cover all the best practices for crafting excellent support documents.

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Soft Skills Development

Learn how collaboration, communication, and adaptability play just as big of a role in your success as technical skills.

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Microsoft Office

Get an overview of the entire Microsoft Office suite: Word, Excel, PowerPoint, and Outlook.

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