Help Desk Technician Job Description

Job Duties

IT help desk professionals tend to be methodical problem-solvers with an innate ability to learn new skills and adapt to challenging circumstances. But what does a help desk technician do?

Day-to-day responsibilities will vary depending on specific needs, but here are some typical tasks:

• >

  Analyzing employees’ computer problem

• >

  Setting up or repairing computer equipment

• >

  Documenting issues for easy reference

• >

  Walking employees through solutions and fixes

• >

  Installing and training users on new hardware or software

• >

  Providing remote technical support via internet or phone

• >

  Backing up and restoring files

• >

  Maintaining operating systems by repairing hardware and configuring software

Work Environment

There are two primary types of help desk technicians: In-house and Remote. Remote help desk technicians support via phone and online. In-house technicians work on-site in various types of hospitals and provide support for internal employees.

Pay Scale

The salary range for help desk technicians is remarkable: According to the Bureau of Labor Statistics, the median annual wage is $57,910 with the highest 10% earning more than $102,410 per year.*

Industry Demand

Technology is moving fast—so fast that health systems always need tech-savvy professionals to help keep their systems current and functioning properly. Thus, demand for help desk technicians is on the rise, pacing at about 6% growth over the next ten years, according to the latest update from the Bureau of Labor Statistics.*