Help Desk Technician Job Description
Put your knowledge and skills to use by helping others navigate technical challenges.
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Job Duties
IT help desk professionals tend to be methodical problem-solvers with an innate ability to learn new skills and adapt to challenging circumstances. But what does a help desk technician do?
Day-to-day responsibilities will vary depending on specific needs, but here are some typical tasks:
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Analyzing employees’ computer problem
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Setting up or repairing computer equipment
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Documenting issues for easy reference
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Walking employees through solutions and fixes
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Installing and training users on new hardware or software
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Providing remote technical support via internet or phone
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Backing up and restoring files
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Maintaining operating systems by repairing hardware and configuring software
Work Environment
There are two primary types of help desk technicians: In-house and Remote. Remote help desk technicians support via phone and online. In-house technicians work on-site in various types of hospitals and provide support for internal employees.
Pay Scale
The salary range for help desk technicians is remarkable: According to the Bureau of Labor Statistics, the median annual wage is $57,910 with the highest 10% earning more than $102,410 per year.*
Industry Demand
Technology is moving fast—so fast that health systems always need tech-savvy professionals to help keep their systems current and functioning properly. Thus, demand for help desk technicians is on the rise, pacing at about 6% growth over the next ten years, according to the latest update from the Bureau of Labor Statistics.*
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