Help Desk Technician Job Description
Put your knowledge and skills to use by helping others navigate technical challenges.Get Started
IT help desk professionals tend to be methodical problem-solvers with an innate ability to learn new skills and adapt to challenging circumstances. But what does a help desk technician do?
Day-to-day responsibilities will vary depending on specific needs, but here are some typical tasks:
Analyzing employees’ computer problem
Setting up or repairing computer equipment
Documenting issues for easy reference
Walking employees through solutions and fixes
Installing and training users on new hardware or software
Providing remote technical support via internet or phone
Backing up and restoring files
Maintaining operating systems by repairing hardware and configuring software
There are two primary types of help desk technicians: In-house and Remote. Remote help desk technicians support via phone and online. In-house technicians work on-site in various types of hospitals and provide support for internal employees.
According to Payscale, the average annual salary for help desk technicians is $46,500.*
Technology is moving fast—so fast that health systems always need tech-savvy professionals to help keep their systems current and functioning properly. Demand for occupations in the technology field are on the rise, pacing at about 15% growth over the next ten years, according to the latest update from the Bureau of Labor Statistics.**
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*PayScale. “Average Help Desk Technician Base Salary” Payscale.com. Accessed May 2, 2023.
Statements found on PayScale are not a guarantee of any post-graduation salary, in part because the data used to estimate salaries includes workers from differing educational backgrounds, levels of experience, and geographic areas of the country.
**Bureau of Labor Statistics, U.S. Department of Labor. “Computer and Information Technology Occupations.” Occupational Outlook Handbook. Accessed May 2, 2023.
Statements found in the United States Department of Labor Occupational Outlook Handbook are not a guarantee of any post-graduation salary, in part because the data used to create the Occupational Outlook Handbook includes workers from differing educational backgrounds, levels of experience, and geographic areas of the country.