Physical Therapy Office Professional Job Description

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Job Duties

What are a physical therapy receptionist’s duties? Physical therapy receptionists are like physical therapy aides with extra office-management training—they help keep a physical therapy clinic running smoothly and can take on all sorts of administrative work. This might include the following responsibilities:

  • Greeting and checking in patients
  • Scheduling appointments
  • Setting up equipment for patient use during appointments
  • Transporting patients
  • Cleaning and organizing physical therapy facilities
  • Observing patients and documenting their responses and progress
  • Assisting physical therapists with selected procedures
  • Maintaining electronic health records
  • Processing payments and insurance claims

Work Environment

Physical therapy aides and physical therapy receptionists regularly interact with patients, so professional skills, compassion, and good communication are super important. You’ll spend time both on the floor and at the front desk, and the ratio will vary based on whether your role focuses more on physical therapy support or medical office administration. Dress codes will likely require either scrubs or comfortable business-casual clothing, and work hours vary based on the facility, which could be a clinic, doctor’s office, hospital, nursing home, or home health agency.

Pay Scale

How much do physical therapy office professionals make? The salary for this role varies based on facility, location, and experience, but the average annual income is $35,760, with the middle 50% making between $29,580 and $43,200 per year.* Employment generally includes health benefits and paid time off.

Industry Demand

With a population increasing in age, and diabetes and obesity on the rise, physical therapy is becoming increasingly important. Physical therapy aides are in high demand, with job openings expected to increase 26% by 2028*, and the training you’ll get from the EHR and medical receptionist course components will only open more doors. Career advancement opportunities include physical therapy assistant, massage therapist, and exercise physiologist.