Medical Administrative Assistant Program Description

A three-month jaunt to a life-changing career.

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Ready to get certified for a job that includes empowering managerial responsibilities, a social atmosphere, and a steady paycheck with benefits? This program was designed to help you pass the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) exams and qualify you to become a skilled medical office administrative assistant. You’ll learn to keep the front desk running smoothly, manage appointments, communicate clearly with staff, and maintain patients’ health records. If you’re ready for a rewarding, respected healthcare role, then you’re ready to sign up for this medical administrative assistant certificate program.

Program Timeline

You can be ready to take the certifying exams in three short months of full-time study, but if you’d rather move at a more relaxed pace, you can take up to six months to complete the course.

Just 3 months of full-time study

Study Format

Studying as a grown-up adult-type person comes with unique challenges that often include scheduling your training around kid time, housework, or current jobs. Luckily, CareerStep programs are super flexible—you can hop into this fully online medical administrative assistant program anytime and complete the modules at your own pace.

Learn from home (or anywhere)

Study online (anytime)


In addition to top-notch training and superior support, you’ll get vouchers to take the CMAA and CEHRS national certification exams upon completion ($230 value).


Should you run into an issue, whether it’s technological, pedagogical, or astrological, we’re here to support you—contact us any time.

1:1 support

Phone, live chat, and email

Medical Administrative Assistant w/ EHR Program Modules

Our 276-hour curriculum is divided into 21 modules, which includes training on EHR (electronic health records) to give you an extra edge in the hiring phase.

Getting Started & Program Overview (1 Hour)

  • Identify the elements, expectations, and requirements of the program.
  • Navigate the program using the pages, menus, and buttons provided.
  • Use the program tools, including the study planner, gradebook, and completion report, and be able to contact CareerStep using various communication tools, including phone, email, forums, chat rooms, and social media.
  • Identify and use program resources.

Microsoft Office Training Orientation (1 Hour)

  • Successfully follow the lesson structure and download available study tools.
  • Navigate the Microsoft Office training modules using the buttons and icons provided.

Word 2016: Beginner (10 Hours)

  • Identify and use the Ribbon, Quick Access Toolbar, tabs, scroll bars, cursor, ruler, and status bar.
  • Create, save, open, edit, navigate, print, share, and recover a document.
  • Edit and format text with options such as alignment, fonts, lists, spacing, tab stops, page format, layout, paragraph alignment and spacing, and copy formatting.
  • Employ the available search and review tools, including spell and grammar check, find and replace, copy, paste, and document view options.

Excel 2016: Beginner (12 Hours)

  • Use the Quick Access Toolbar, title bar, display options, formula bar, and worksheet tab.
  • Create, save, open, edit, navigate, and print a worksheet.
  • Create, edit, delete, and format cells with options such as cell alignment, applying cell styles, splitting cells, merging cells, row and column titles, row and column width, hide and unhide, and page setup and view options.
  • Edit cell data using options and tools such as cut, copy, paste, AutoFill, text tools, and cell references.
  • Create basic, logical, financial, and text formulas.

Medical Administrative Assistant Career & Certification (3 Hours)

  • Identify essential skills, qualities, duties, and strategies of an effective electronic health records office professional.
  • Identify employer expectations, name medical office industry certifications, and identify the members of a medical team and their responsibilities.

Computer Fundamentals (7 Hours)

  • Identify basic computer hardware and interpret system requirements.
  • Navigate a Windows operating system environment and install and operate basic software utilities.
  • Use a web browser to navigate between websites in multiple tabs or windows, send and receive email, and access search engines to find information and troubleshoot basic computer problems.
  • Recognize basic technologies related to an office environment.

Healthcare Structure & Organization (25 Hours)

  • Identify the involvement of everyone in the healthcare system, including consumers, providers, government and regulatory agencies, third-party payers, vendors, and trade associations.
  • Recognize the basic differences in the healthcare system, such as inpatient versus outpatient versus ancillary services, attending versus consulting versus referring physician, and direct patient care versus support services.
  • Identify and describe patient rights and responsibilities.
  • Identify the responsibilities of healthcare-related government agencies.
  • Identify third-party payers and appropriately use the associated terminology in a healthcare documentation context.

Grammar and Punctuation (10 Hours)

  • Identify and correctly use each of the parts of speech.
  • Recognize proper sentence structure and formatting.
  • Properly spell words that are commonly misspelled.

Medical Law and Ethics (5 Hours)

  • Apply a basic understanding of medical law to a medical office setting.
  • Use common types of medical consent and contract forms.
  • Recognize common types of medical malpractice and explain the role of available insurance policies in preventing and defending against claims.
  • Apply basic medical ethics guidelines in a medical office setting.

Healthcare Documentation (10 Hours)

  • Identify basic types of medical records, including work types, components, formatting, and documentation standards.
  • Define HIPAA compliance and other related regulations, as well as the role of healthcare documentation workers in preserving patient confidentiality and managing risk.

Exploring Healthcare Reimbursement (25 Hours)

  • Use and maintain fee schedules.
  • Accurately collect patient demographics.
  • Identify different types of reimbursement systems.
  • Prepare for and help with medical record audits.
  • Recognize third-party payer systems, including insurance forms and precertification.
  • Process and submit medical claims.
  • Recognize the fundamental principles and resources used in medical coding.

Medical Word Building (15 Hours)

  • Identify common medical prefixes, roots, and suffixes.
  • Identify and properly combine word parts to create medical terms.

Basic Anatomy (20 Hours)

  • Identify and describe the basic structure and functions of human body systems.
  • Identify and define basic anatomical terms related to the basic structure and function of human body systems.

Mastering Medical Language (23 Hours)

  • Pluralize common medical words.
  • Define common medical slang, jargon, and foreign terms.
  • Distinguish between common similar medical words and word parts.
  • Recognize common medical abbreviations and their meanings.

Medical Office Procedures (20 Hours)

  • Identify the principles of effective interpersonal communication.
  • Communicate professionally in writing.
  • Professionally manage inbound and outbound telephone calls.
  • Demonstrate effective office and reception management, including opening and closing the office, managing a waiting room, and greeting and registering patients.
  • Schedule patient appointments.

Medical Office Management (12 Hours)

  • Recognize best practices of medical office management, including staffing, policy, scheduling, and equipment issues.
  • Name appropriate courses of action for medical office emergencies, including risk management, CPR, emergency preparation and supplies, fainting, heart attacks, choking, bleeding, and hazardous waste.

Practice Finances (10 Hours)

  • Describe the payment process and manage payments, including explanations to patients about insurance basics, fee schedules, billing, and adjustments.
  • State and describe the basic functions and uses of medical office software.
  • Manage the basic financial documentation of a medical office, including personnel records, financial accounts, and daily deposits.

Electronic Health Records Career and Certification (1 Hour)

  • Explain key aspects of the electronic health records office professional career.
  • Identify the national certifications for medical administrative assistants and electronic health records specialist.

Health Insurance Portability and Accountability Act (5 Hours)

  • Understand and learn to comply with HIPAA regulations.
  • Learn to apply national and state laws to create and maintain facility policies.
  • Define HIPAA regulations and identify all covered entities and their responsibilities.

Medical Records Management (60 Hours)

  • Recognize and prepare medical records and charts and related filing systems.
  • Maintain electronic health record software and databases.
  • Add and edit data, run reports, and manage templates in the electronic health record software. Use EHR software to integrate with other devices and share patient data securely.

Final Exam Preparation (1 Hour)

  • Identify the steps needed to take to be eligible for and effectively prepare for and access the final exam.
  • Identify the format, restrictions, and policies of final exams, including scoring, retakes, allowed resources, and time limits.

Medical Administrative Assistant Certifications

Once you complete the medical administrative assistant course, you’ll be set to take the CMAA and CEHRS national exams, which will deem you both a certified medical administrative assistant and a certified electronic health records specialist. That not only means two certificates you can hang on your wall, it means more job opportunities.

Certified Medical Administrative Assistant (CMAA)

Certified Electronic Health Records Specialist (CEHRS)