Last updated: January 1, 2023
California Residents: For information relating to your rights and our processing of your personal information, please click here to go to the Additional State Disclosures Section.
COLLECTION AND STORAGE
- Your browser
- Your Internet domain
- Your computer’s operating system
- The links you followed to enter and leave our website
- Your IP Address
CAREERSTEP collects and stores in our database certain personal information provided when you request information from us, communicate with us, or sign up in one of our courses, as well as information provided by third parties, including our affiliate sister companies.1 This information may include without limitation: name, address, email address, birth date, phone number, customer ID, social security number, prior education, demographic information, course progress, scores, completion status, and financial status. In addition, we may collect your credit card number in order to process your sign up and collect payment.
We never knowingly collect information from children under the age of thirteen, nor is our website designed to provide any service to children under the age of thirteen. If you are under thirteen, please do not give us any personal information. If you have reason to believe that a child has provided personal information to us, please contact us and we will attempt to remove that information from our databases.
USE OF INFORMATION
Non-personally identifiable information is used to help us improve our website by enabling us to discover and address the needs of our website visitors. This includes making our website accessible to the various web browsers and operating systems used to access our website.
By supplying your contact information when requesting information or signing up in one of our courses, you authorize CAREERSTEP and its agents (outsource calls centers and academic partners) to contact you (using the information you provide to us) about CAREERSTEP or its agents’ products and services, including product releases and updates, seminars, events, surveys, trainings, and special offers. You can opt out of future communications from CAREERSTEP by sending an email to email@example.com or calling 1-800-246-7837.
Unless expressly prohibited by a learner in writing, in furtherance of certain training and job placement objectives, CAREERSTEP reserves the right to release learners’ personal information to certain third parties in order for the learner to request special training software included with program and share learner information on an as needed basis as follows:
|Types Of Information||Available To|
|Program progress, completion status, and scores||Employer; Potential employer with whom a learner has applied or expressed interest; Sponsor paying all or part of learner fees; Third-party resolution agencies; Third-party organization through whom a learner has signed up with CAREERSTEP|
|Financial status (fee balance)||Sponsor paying all or part of learner fees|
From time to time, CAREERSTEP may be required to provide personal information in response to a valid court order, subpoena, or government investigation, or as otherwise required by law. Unless prevented by law, CAREERSTEP will attempt to notify the learner involved prior to any release of such information.
CAREERSTEP website(s) have security measures in place to protect against the loss, misuse, and alteration of the information under our control. We utilize industry standard SSL encryption when accepting your credit card information during the online sign-up process.
CAREERSTEP wants your information to be accurate and complete and recognizes that access and comment is necessary. You will not have the ability to change information on file, but may request a review or correction by either calling 1-800-246-7837 or emailing CAREERSTEP at firstname.lastname@example.org. For information relating to rights you may have under applicable state law, see the Additional State Disclosures Section below.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
This section provides information required under various state privacy laws about how we handle certain personal information we have collected, used, and disclosed.
Collect. As we describe in more detail in the section above titled Collection and Storage, we collect personal information online and offline directly from consumers, automatically when consumers use the CAREERSTEP website or contact CAREERSTEP by phone, and from third parties (such as from our sister companies) and have collected the following categories of personal information in the past 12 months:
- Identifiers, such as your name, email address, or IP address.
- Information that identifies, relates to, describes, or is capable of being associated with you, including your address or phone number (and other data elements listed at Cal. Civ. Code 1798.80(e))
- Commercial information (e.g., records of products or services purchased, obtained, or considered).
- Protected classification characteristics under California or federal law, such as age.
- Internet or other similar network activity, such as information on your use of the CAREERSTEP website.
- Geolocation data.
- Audio, electronic, visual, thermal, olfactory, or similar information.
- Professional or employment-related information.
- Sensitive information, as defined under applicable law, such as your Social Security number, demographic information, account login credential and passwords, and credit card or debit card information.
Use. The section above entitled Use of Information discloses how the categories of personal information we collect are used.
Disclose. As we describe in more detail in the section above titled Use of Information, we may disclose the following categories of your personal information for business purposes with funding services, payment processing services, background check services, placement/externship services, and employment/hiring partners, advertisers and affiliate sister companies, or other business partners: (1) identifiers, (2) information that identifies, relates to, describes, or is capable of being associated with you, including your address or phone number (and other data elements listed at Cal. Civ. Code 1798.80(e)), and (3) professional and employment-related information. We may also disclose the following categories of personal information for business purposes with advertisers: (1) identifiers and (2) Internet or other similar network activity. We do not use or disclose sensitive Personal Information for purposes other than permitted under applicable local law.
Certain laws also require us to provide you with information about certain disclosures of personal information to third parties, where the disclosure involves monetary or other consideration. Some laws treat these disclosures as “sales” of information, even if no money changes hands. Some of the disclosures we have made in the last 12 months may constitute “sales” or “sharing” for cross-contextual behavioral advertising under local law and involve the disclosure of the following types of personal information to partners, advertisers, and our affiliate sister companies: (1) identifiers; (2) information that identifies, relates to, describes, or is capable of being associated with you, including your address or phone number (and other data elements listed at Cal. Civ. Code 1798.80(e)), (3) professional and employment-related information; and (4) Internet or other similar network activity. We disclose this information to contact you regarding products and services in which we believe you may be interested, including through personalized marketing and advertising.
Deidentified Data. We may aggregate and/or deidentify your personal information and use it for any purpose, including product and service development and improvement activities. To the extent we deidentify any data originally based on personal information, we will maintain and use such data only in deidentified form and will not attempt to reidentify the data.
Retention. We retain your personal information for as long as we have a relationship with you. When deciding how long to keep this information after our relationship with you has ended, we take into account our legal obligations. We also retain records to investigate or defend against potential legal claims. If there is any information that we are unable to delete entirely from our systems for technical reasons, we will put in place appropriate measures to prevent any further processing or use of the data.
Rights Requests. You may have certain additional rights regarding the Personal Information we hold about you. Depending on where you live, and subject to certain exceptions, you may have the right to make the following requests, at no charge:
- Deletion. You have the right to request the deletion of personal information that we have collected about you.
- Correction. You may request the correction of your personal information that we have collected about you if it is inaccurate or incomplete.
- Copy and Right to Know. You have the right to request a copy of the specific pieces of personal information that we have collected about you over the past 12 months, including the categories of information, sources, and purposes of collection, as well as categories of third parties we have shared it with.
To exercise any of these rights, please submit your request by either calling 1-800-246-7837 or emailing CAREERSTEP at email@example.com. We may need to verify your identity before completing your rights request by, for example, requesting additional information from you. You may designate an agent to make a request on your behalf. That agent must have access to your account in order for us to verify the request. The agent must also provide proof that you gave the agent signed permission to submit the request on your behalf.
Opt-Out Rights. You may also have the right to opt out of the use of your Personal Information for targeted advertising, as that term is defined under applicable law. You may exercise your right to opt out of the use of your personal information by clicking here and following the instructions.
Where applicable, you may exercise your right to opt out of “sales” by clicking this Do Not Sell or Share My Personal Information link and following the instructions. We do not knowingly “sell” or “share” personal information from consumers under 16 years old.
Non-Discrimination. We will not discriminate against you, including by denying or providing a different level or quality of goods or services should you choose to exercise your options under applicable state law.
Questions. Please contact us by emailing CAREERSTEP at firstname.lastname@example.org if you have any questions regarding this section.
The CAREERSTEP sister companies include Carrus ,Penn Foster. Inc, the Distance Education Company, Ashworth College, and Sokanu.