Medical Office Manager Program Description

Four months from now, you can have a solid stay-at-home career.

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Our medical office management classes were developed by healthcare administration professionals and medical billers. And you benefit from all their years of hard-won experience. Our elite program is also reverse engineered from the industry’s leading certifications, helping to ensure that you’re able to take and pass the CMAA, CEHRS, and CBCS exams. (These are widely recognized and respected credentials from the National Heathcareer Association.) Additionally, our online medical office management program includes lots of hands-on training with ezEMRx billing software and electronic health records (EHR). In other words, by the time you complete your training, you’re gonna know your stuff. You’ll have the skills and confidence to step right into your first gig managing a medical office.

Program Timeline

Our medical office management training online is designed to be completed in just 16 weeks of full-time study. (Based on 8 hours a day, 5 days a week.) But it’s also totally self-paced. So you have the flexibility to study as much or as little as your schedule allows. The time it takes to complete your certified medical office manager program is up to you. If you have other obligations to juggle and need extra time, you’ll have one full year of program access to complete your training. Best of all, you don’t have to wait. You can begin today. As soon as your payment is processed, we’ll email your login and password so you can start training (and changing your life) today!

321 hours of online training

Just 4 months of full-time study

12 months of program access

Study Format

Our have-it-your-way training is always on…because it’s online. 24/7 web access gives you the freedom to study however, whenever, and wherever you want. Got a laptop? You’re ready to rock! Pretty empowering when you think about i

Learn from home (or anywhere)

Study online (anytime)


Don’t think of your medical office manager training as e-learning. Think of it as we-learning, because we’re with you every step of the way. Real people—dedicated trainers and tutors to career advisors—are all devoted to your success, from sign up to post completion.

One-on-one support

Phone, live chat, and email

Medical Office Manager Program Modules

Our medical office management online training is based on 23 bite-sized modules. Each module covers a unique topic. Click the modules below to see exactly what you’ll learn.

Program Overview (1 Hour)

  • Identify the elements, expectations, and requirements of the program.
  • Navigate the program using the pages, menus, and buttons provided.
  • Use the program tools, including the study planner, gradebook, and completion report, and be able to contact CareerStep via phone, email, forums, chat rooms, and social media.
  • Identify and use program resources.

Microsoft Office Training Orientation (1 Hour)

  • Successfully follow the lesson structure and download available study tools.
  • Navigate the Microsoft Office training modules using the buttons and icons provided.

Word 2019: Beginner (10 Hours)

  • Identify and use the Ribbon, Quick Access Toolbar, tabs, scroll bars, cursor, ruler, and status bar.
  • Create, save, open, edit, navigate, print, share, and recover a document.
  • Edit and format text with options such as alignment, fonts, lists, spacing, tab stops, page format, layout, paragraph alignment and spacing, and copy formatting.
  • Employ the available search and review tools, including spell and grammar check, find and replace, copy, paste, and document view options.

Excel 2019: Beginner (12 Hours)

  • Use the Quick Access Toolbar, title bar, display options, formula bar, and worksheet tab.
  • Create, save, open, edit, navigate, and print a worksheet.
  • Create, edit, delete, and format cells with options such as cell alignment, applying cell styles, splitting cells, merging cells, row and column titles, row and column width, hide and unhide, and page setup and view options.
  • Edit cell data using options and tools such as cut, copy, paste, AutoFill, text tools, and cell references.
  • Create basic, logical, financial, and text formulas.

Computer Fundamentals (7 Hours)

  • Identify basic computer hardware and interpret system requirements.
  • Navigate a Windows operating system environment and install and operate basic software utilities.
  • Use a web browser to navigate between websites in multiple tabs or windows, send and receive email, and access search engines to find information and troubleshoot basic computer problems.
  • Recognize basic technologies related to an office environment.

Healthcare Structure & Organization (25 Hours)

  • Identify and understand healthcare system roles, including consumers, providers, government and regulatory agencies, third-party payers, vendors, and trade associations.
  • Identify and describe patient rights and responsibilities.
  • Identify the responsibilities of healthcare-related government agencies.
  • Identify third-party payers and appropriately use the associated terminology in a healthcare documentation context.
  • Recognize important distinctions in the healthcare system such as inpatient vs. outpatient vs. ancillary services, attending vs. consulting vs. referring physician, direct patient vs. support services.

Grammar and Punctuation (10 Hours)

  • Identify and correctly use each of the parts of speech.
  • Recognize proper sentence structure and formatting.
  • Properly spell words that are commonly misspelled.

Medical Law and Ethics (5 Hours)

  • Apply a basic understanding of medical law to a medical office setting.
  • Use common types of medical consent and contract forms.
  • Recognize common types of medical malpractice and explain the role of available insurance policies in preventing and defending against claims.
  • Apply basic medical ethics guidelines in a medical office setting.

Healthcare Documentation (10 Hours)

  • Identify basic types of medical records, including work types, components, formatting, and documentation standards.
  • Adhere to documentation standards and apply HIPAA laws to the workplace in order to collect patient data, administer privacy notices and consent forms, schedule patients, and manage the release of medical records securely.

Medical Word Building (15 Hours)

  • Identify common medical prefixes, roots, and suffixes.
  • Identify and properly combine word parts to create medical terms.

Basic Anatomy (20 Hours)

  • Identify and describe the basic structure and functions of human body systems.
  • Identify and define basic anatomical terms related to the basic structure and function of human body systems.

Mastering Medical Language (23 Hours)

  • Pluralize common medical words.
  • Define common medical slang, jargon, and foreign terms.
  • Distinguish between common similar medical words and word parts.
  • Recognize common medical abbreviations and their meanings.

Medical Office Procedures (20 Hours)

  • Identify the principles of effective interpersonal communication.
  • Communicate professionally in writing.
  • Professionally manage inbound and outbound telephone calls.
  • Demonstrate effective office and reception management, including opening and closing the office, managing a waiting room, and greeting and registering patients.
  • Schedule patient appointments.

Medical Office Management (12 Hours)

  • Recognize best practices of medical office management, including staffing, policy, scheduling, and equipment issues.
  • Name appropriate courses of action for medical office emergencies, including risk management, CPR, emergency preparation and supplies, fainting, heart attacks, choking, bleeding, and hazardous waste.

Practice Finances (10 Hours)

  • Describe the payment process and manage payments, including explanations to patients about insurance basics, fee schedules, billing, and adjustments.
  • Collect and post payments as well as generate billing statements.
  • State and describe the basic functions and uses of practice management software.
  • Manage the basic financial documentation of a medical office, including personnel records, financial accounts, and daily deposits.

Electronic Health Records Career and Certification (1 Hour)

  • Identify essential skills, qualities, duties, and strategies of an effective electronic health records office professional.
  • Identify employer expectations, name medical office industry certifications, and identify the members of a medical team and their responsibilities.

Health Insurance Portability and Accountability Act (5 Hours)

  • Understand and learn to comply with HIPAA regulations.
  • Learn to apply national and state laws to create and maintain facility policies.
  • Define HIPAA regulations and identify all covered entities and their responsibilities.

Medical Records Management (60 Hours)

  • Recognize and prepare medical records and charts and related filing systems.
  • Describe the benefits and drawbacks of electronic health records systems.
  • Maintain electronic health record software and databases.
  • Add and edit data, run reports, and manage templates in the electronic health record software.
  • Use EHR software to integrate with other devices and share patient data securely.

Medical Coding Basics (20 Hours)

  • Describe the roles and responsibilities of medical coders and medical billers.
  • State the basics of the ICD-10-CM diagnostic classification system, including its history, current purposes, and future implications on healthcare finance in the United States.
  • Correctly navigate, control, and format a medical report using keyboard shortcuts.
  • State the basics of the ICD-10-CM, CPT®, and HCPCS procedural classification systems, including their history, current purposes, and future implications on healthcare finance in the United States.
  • Recognize ICD-10-CM diagnosis codes and use code reference books to verify their appropriate use.
  • Recognize ICD-10-PCS, CPT®, and HCPCS procedure codes and use code reference books to verify their appropriate use.

Exploring Healthcare Reimbursement (30 Hours)

  • Calculate and bill for reimbursement for medical services.
  • Identify various sources and types of insurance coverage and the differences between them.
  • Follow the process for creation, submission, and collection of a claim for medical services. Learn to accurately appeal denied claims.
  • Accurately fill out both the UB-04 and CMS 1500 claim forms.
  • Identify the processes for auditing claims, both internal and external. State the difference between proactive and reactive audits.
  • Identify Medicare Severity Diagnostic Related Groups (MS-DRG), what factors influence their assignment, and how the facility’s payment is calculated based on the MS-DRG.

Claim Form Completion (20 Hours)

  • Understand and accurately fill out CMS1500 claim forms.
  • Understand and accurately fill out UB-04.

Final Exam Preparation (1 Hour)

  • Identify the steps to effectively prepare for and access the final exam.
  • Identify the format, restrictions, and policies of final exams, including scoring, retakes, allowed resources, and time limits.

Medical Office Manager Certifications

The moment you successfully complete your training you’ll be set to earn any or all of the top three medical office manager certifications. They validate your right-now readiness and are backed by the National Healthcareer Association. Your training includes three free exam vouchers, a $351 value. (So certification won’t cost you any extra.)

Certified Billing and Coding Specialist (CBCS)

Certified Medical Administrative Assistant (CMAA)

Certified Electronic Health Records Specialist (CEHRS)